Here are a couple email scripts that we use to communicate with our customers. Feel free to copy or modify them as you need.
Good afternoon [name], we are planning to get your tree work done at some point next week, [date range]. If you prefer a certain day or time for us to be there, or if next week is not good timing for you, please reply to this email and we can schedule something specific. If a change of schedule or inclement weather prevent us from completing the work next week, we will notify you as soon as possible to make alternate arrangements. We look forward to completing this work and we thank you for your patience.
1. Lawn Ornaments (including solar lights, garden decorations, moveable bird feeders, etc.)
We will make every effort to move these items before beginning our work and to put them back when we are done. However, we do recommend that our customers take care of this themselves, before we arrive. This will help ensure that none of these items gets missed, as well as ensuring that all items get put back in their proper location after job completion.
While we strive to double-check for these items before we begin so they can be moved to safety, please note that ConservaTree Inc. cannot be held responsible for damage to such items.
2. Customers with Dogs
Your tree work will require ConservaTree staff to have access to front and/or back yard properties, including those areas frequented by dogs. For the sake of our staff, please ensure that all dog waste has been carefully removed and disposed of. We thank you for your consideration.
In addition, if you have pets that normally roam freely outside, please ensure for their safety that they are kept inside while we are working.
3. Access to Property
Please help to ensure that our staff have the required access to your property by moving vehicles, unlocking gates, etc. If we arrive and are unable to complete the work because of such issues, your work will be delayed until we can make other arrangements with you.
We do our billing through email. Shortly after the work is completed you will receive an email with an invoice and payment options. We also offer paper billing if you prefer.
After Job Completion
Good afternoon [name], we are pleased to say that your tree work was successfully completed today, [date]. We trust that you are happy with the work carried out by our professional staff and that everything was done to your satisfaction. Your invoice is attached, in pdf format.
We are pleased to accept payment by cash, cheque, or credit card.
1. Cash – please contact us to make arrangements for paying by cash.
2. Cheque – please send cheque along with a copy of your invoice to the address below:
PO Box 51019
London, ON N5X 4E0
3. Credit card – please go to our website to pay by credit card (www.conservatree.ca). Click on the “Pay Online” link at the top of the page to process your payment.
We strive to maintain an open and active dialogue with our customers and we encourage all customers to leave feedback upon completion of work. We accept all feedback through our website.
– If paying by cash or cheque, please follow this link [link] to our feedback form.
– If paying by credit card, you will be taken directly to our feedback page upon successful completion of your online payment. See instructions above for paying by credit card.
On behalf of the ConservaTree team, I would like to personally thank you for your business and I sincerely hope you will refer us to friends, family, and colleagues. Our goal is to form long-term relationships with our clients and their trees. We look forward to working with you again in the future!
Arborist and Owner, ConservaTree Inc.
Climb High, Work Smart, Read More.
I would love to hear from you. Please send all comments/questions/hatemail to firstname.lastname@example.org